Voice AI systems can sometimes mishear or mix up details, like confusing order...

https://andysexpertblog.nexorafield.com/posts/what-is-severity-weighted-failure-rate-for-voice-agents

Voice AI systems can sometimes mishear or mix up details, like confusing order B3172 with B3712. Using identifier readback helps confirm key info before moving on, while success-response confirmations make sure the AI and customer are on the same page