Voice AI can trip up with wrong answers, especially when it guesses instead of...

https://dominicksinsightfulop-ed.huicopper.com/what-happened-in-the-air-canada-chatbot-case-and-why-it-matters-for-voice

Voice AI can trip up with wrong answers, especially when it guesses instead of confirming. A practical way to catch errors early is using a “readback” for order IDs—having the system repeat the number back to the caller for confirmation