Voice AI can slip up by misunderstanding questions or guessing incorrectly,...

https://eduardosnicechat.publishlane.com/posts/what-should-the-ai-disclosure-line-sound-like-on-a-phone-greeting

Voice AI can slip up by misunderstanding questions or guessing incorrectly, leading to wrong answers. A simple check like having the system read back order IDs helps catch mix-ups early