Voice AI can slip up by mishearing details or misunderstanding context, leading...

https://wiki-site.win/index.php/Simulated_Caller_Testing_for_Voice_Agents:_How_Does_It_Work%3F

Voice AI can slip up by mishearing details or misunderstanding context, leading to wrong answers that confuse customers. A practical way to catch errors early is using readbacks—like repeating order IDs aloud—so users can confirm before moving on