Voice AI can mishear or misinterpret info, leading to wrong answers. A...

https://rowansnewwords.tearosediner.net/why-do-voice-ai-agents-sound-confident-but-give-wrong-answers

Voice AI can mishear or misinterpret info, leading to wrong answers. A practical way to catch errors early is using readback—for example, repeating order IDs aloud so customers confirm them