Voice AI can mess up answers when it mishears or guesses wrong data, especially...

https://www.bookmark-tango.win/voice-ai-can-mix-up-answers-when-it-misunderstands-input-or-pulls-data-too

Voice AI can mess up answers when it mishears or guesses wrong data, especially with numbers like order IDs. A simple fix is adding readbacks—having the system repeat the ID back for confirmation