Voice AI can give wrong answers when it mishears or guesses intent incorrectly....

https://astro-wiki.win/index.php/What_Should_Trigger_a_Human_Handoff_in_a_Voice_AI_Call%3F

Voice AI can give wrong answers when it mishears or guesses intent incorrectly. A simple way to catch these errors early is using readback controls—like having the system repeat back your order ID to confirm it matches what’s in the database