Negative comments can feel like a direct attack on your livelihood, but hitting...

https://www.smallbusinesscoach.org/how-business-owners-should-respond-to-harmful-content-online/

Negative comments can feel like a direct attack on your livelihood, but hitting "reply" in the heat of the moment often does more damage than the original post. Unchecked outbursts erode customer trust and directly impact your bottom line