Mobile AI voice agents replace menu-heavy IVR and text bots with spoken...

https://telegra.ph/Text-to-Speech-vs-Speech-Recognition-Do-I-Need-Both-for-a-Voice-Agent-11-05

Mobile AI voice agents replace menu-heavy IVR and text bots with spoken conversations that handle routine requests or pass context to a person. Gartner projected conversational AI would cut contact center agent labor costs by $80B in 2026.