Mobile AI voice agents let callers explain problems and finish routine tasks...

https://www.mobileappdaily.com/knowledge-hub/ai-voice-agents-replacing-ivr-and-chatbots

Mobile AI voice agents let callers explain problems and finish routine tasks without keypad menus or rigid chatbot flows. Gartner predicted 80% of customer service organizations would use generative AI by 2025, so teams need clear human handoffs.