Listen without rushing to fix things, ask what would help, and offer one doable...

https://wiki-coast.win/index.php/How_Do_Out-of-State_Families_Coordinate_Treatment_in_Georgia%3F

Listen without rushing to fix things, ask what would help, and offer one doable next step, like making a call together. You can say, “I’m here, and we can talk again tomorrow.” Set kind boundaries, too. Support may take more than one conversation.