Listen without rushing to fix things. Ask what would help, and offer one...

https://oliviassuperbinsights.image-perth.org/how-do-i-keep-the-dialogue-open-after-a-tough-first-talk

Listen without rushing to fix things. Ask what would help, and offer one practical step, like sitting together while they call a counselor. You might say, “I’m here, and we can take this one step at a time.” Keep kind boundaries