Listen without rushing to fix things. Ask what would help, and offer one...

https://www.yankee-bookmarkings.win/listen-without-trying-to-fix-everything-ask-what-would-help-and-offer-one

Listen without rushing to fix things. Ask what would help, and offer one practical step, like a ride to an appointment. Try: “I’m here, and we can talk again when you’re ready.” Keep clear boundaries. Support may take more than one conversation.